Stephen D. Caldwell
Whittier, CA 90604
562.217.9029 (voice only)
Professional Experience
APB Tax Service La Habra 2009 – Present
• Responsible for general office functions for tax accounts.
• Answered phones and made tax appointments.
• Maintained customer profiles.
• Filed and supplied new and current customers with new tax updates.
Lunarpages Web Hosting Anaheim, CA 2005 – 2009
· Customer Service Representative – Telephone Technical Support (web hosting)
· Sold web hosting contracts to government and commercial accounts
· Managed customer billing inquiries and database
· Provided first and second level technical support for all web hosting services
· Resolved and de-bugged customer scripting errors
· Updated client database with every customer contact
IT Consultant (self employed) La Habra, CA 1995 – 2005
· Provided on-site technical support
· Traveled extensively across US in support of muti-location enterprise accounts
· Planned and implemented customized data networks for multi-locations
· Used network management tools to diagnose and reconfigure network elements
· Resolved “Y2K” coding issues
Education
Diploma Lowell High School Whitter, CA 1972
Assembly Language Certificate Alpha Micro Anaheim, CA 1985
Summary of Skills
· Microsoft Windows
· Powerpoint
· Word
· Excel
· Access
References available on request