Stephen D. Caldwell

Whittier, CA  90604

562.217.9029 (voice only)

stephen@stepcal.com

Professional Experience

APB Tax Service                           La Habra                                                  2009 – Present

      • Responsible for general office functions for tax accounts.

      • Answered phones and made tax appointments.

      • Maintained customer profiles.

      • Filed and supplied new and current customers with new tax updates. 

Lunarpages Web Hosting            Anaheim, CA                                                2005 – 2009           

·         Customer Service Representative – Telephone Technical Support (web hosting)

·         Sold web hosting contracts to government and commercial accounts

·         Managed customer billing inquiries and database

·         Provided first and second level technical support for all web hosting services

·         Resolved and de-bugged customer scripting errors

·         Updated client database with every customer contact

IT Consultant (self employed)          La Habra, CA                                          1995 – 2005

·         Provided on-site technical support

·         Traveled extensively across US in support of muti-location enterprise accounts

·         Planned and implemented customized data networks for multi-locations

·         Used network management tools to diagnose and reconfigure network elements

·         Resolved “Y2K” coding issues

Education

 Diploma                                      Lowell High School             Whitter, CA                     1972

Assembly Language Certificate  Alpha Micro                        Anaheim, CA                   1985

Summary of Skills

• Internet/Webhosting technical expertise
• More than 20 years of experience as an IT professional
• Customer service  expertise
• Team leader and second-level resource experience
• Inside sales

·         Microsoft Windows

·         Powerpoint

·         Word

·         Excel

·         Access

References available on request